Terms of Service

Last updated: July 2026

These terms apply to domestic exterior cleaning services provided by AXORA LIMITED (Company No. 17276508, registered office 141 Wardown Crescent, Luton, LU2 7JU). By accepting a quote, you agree to these terms.

1. Quotes and pricing

All quotes are fixed prices for the work described, based on the information and photos you provide.
If the job on arrival is materially different from what was described (for example, a significantly larger area or heavier contamination), we will explain any revised price before starting. You may decline at no charge.
Quotes are valid for 30 days.

2. Access and preparation

You agree to provide reasonable access to the work area, and use of an outside tap and electricity where available. If neither is available, tell us at quote stage.
Please move vehicles, pots, furniture and fragile items from the work area before we arrive, or let us know if you need us to.

3. The work

We use methods appropriate to each surface. Some results depend on the age and condition of the surface: for example, deep set staining, old oil, or worn pointing may not fully lift, and cleaning can reveal existing wear that dirt was hiding. We will flag anything like this before or during the job.
Weeds, moss and algae are living things. Cleaning removes current growth, and optional treatments slow regrowth, but no clean permanently prevents it.

4. Payment

Payment is due on completion by bank transfer or cash unless agreed otherwise in writing.
No deposits are taken on standard residential jobs.

5. Cancellation

You may cancel or rearrange free of charge with at least 24 hours notice.
Under the Consumer Contracts Regulations 2013 you have a 14 day cooling off period for services agreed away from our premises. If you ask us to carry out work within that period and then cancel, you may be charged for work already done.
Weather cancellations by us are rebooked promptly at no charge.

6. Damage and complaints

We take care on every job. If you believe we have caused damage, tell us within 48 hours with photos and we will inspect and put right anything that is our fault.
We are not responsible for pre-existing defects, or for damage arising from concealed faults we could not reasonably have known about (for example loose tiles, failed pointing or perished seals).

7. General

Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 to services performed with reasonable care and skill.
These terms are governed by the law of England and Wales.

Questions? info@axoracleaning.co.uk or 07456 023225.